Privacy Policy                                          Terms of Use                                                      Disclaimer

INTRODUCTION

This Privacy Policy applies to the securing and processing of personal data by Andaman Connections concerning personal data provided by any person who has purchased or intends to purchase or inquiries about any service through our website.

PURPOSE OF THIS POLICY

We respect your need to understand how and why information is being collected, used, disclosed, transferred, and stored. Thus we have developed this policy to familiarize you with our practices. This policy sets out how we process your information on our website and other digital platforms by applicable data protection laws. You must read this policy together with any other policies we may provide on specific occasions while collecting or processing your data to make you aware of how and why we are using your data. This policy supplements the other notices and is not intended to override them.

TYPE OF PERSONAL DATA WE COLLECT

Personal data includes any information about any user from which that person can be identified. It does not include personal data where the identity has been removed (anonymous data).

You may be asked for personal data while interacting with Andaman Connections directly or indirectly through a third party.

We collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. 

However, if we combine or connect aggregated data with your data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used following this policy. 

We collect, use, store and transfer different kinds of personal data about you as per the following categories:

  • Contact Data: including your residential address, work address, email address, and telephone numbers
  • Identity Data: including your first name, last name, username or similar identifier, title
  • Website User Data: Usernames, Passwords, and other security-related information used by you about our services
  • Transaction Data: Transactional history about your e-commerce activities, and buying behavior. Information about any other traveler for whom you made a booking through your registered Andaman Connections account. In such case, you must confirm and represent that each of the other travelers for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider.
  • Marketing and Communications Data: including your marketing and communication preferences. We also track when you receive and read marketing communications from us, which information we use to improve our marketing services, provide you with more relevant information and improve the quality of our marketing materials. Additional information about the personal data we process in connection with marketing is included in the marketing communications we send you
  • Public Domain or Third-Party Data: Data available in the public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information
  • Profile Data: including information collected progressively when you visit our site including your referral website, pages you visit, actions you take, patterns of page visits, and information from forms you fill in
  • Technical Data: includes information collected when you access our website, mobile site, or mobile app your internet protocol (IP) address, your login data, browser type, and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you are using
  • Usage Data: information about how you use our website

MODES OF COLLECTING PERSONAL DATA

The only way we will get any kind of personal data is if you choose to give it to us in the following circumstances-

(a) Direct interaction:

  • When you make an inquiry or quotation request or make a reservation or purchase from our website or through our customer service team – by email(s), letter(s), fax, on the phone, or in a physical store
  • When you register with us, subscribe to our newsletter, enter in lucky draws/competitions/surveys/feedback, send us queries or register for promotions
  • When you engage with us in any online or offline event, promotions, page hosted by us on a third-party platform or location
  • Through cookies on our website

(b) Cookies and other technologies:

  • We receive Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. 

(c) Third parties or publicly available sources:

  • We receive Technical Data from analytics providers such as Google

GOUNDS FOR PROCESSING OF DATA

When you use our website we will use your data in the following circumstances:

  • a) performance of a contract: where we need to perform a contract which we are about to enter into or have entered into with you as a party or to take steps at your request before entering into such a contract;
  • b) legal or regulatory obligation: where we need to comply with a legal or regulatory obligation that we are subject to;
  • c) legitimate interests: where necessary for our interests provided that your fundamental rights do not override such interests. This can mean, for instance, that it is in our interest, to monitor how you are using our website or client portals to ensure that the security of our Website or client portals or systems is maintained. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your data for our legitimate interests; and
  • d) consent: We rely on consent as a legal basis for processing your data about sending direct marketing communications to you via email or text message.

We do not use your data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

USE OF PERSONAL DATA

We will only process your personal data when the law allows us to, that is, when we have a legal basis for processing. We generally use the information to establish and enhance our relationship with our users for the following purposes:

While you make a booking:

  • We may use your Personal Information available with us to ease your booking process. This information may include all the data provided by you earlier i.e. contact data. We may also use the information of the traveler’s list as available in or linked with your account. This information is presented to the user at the time of making a booking to enable you to complete your bookings expeditiously.

We may also use your Personal Information for several reasons including but not limited to:

  • keep you informed of the transaction status
  • send booking confirmations either via SMS or WhatsApp or any other messaging service
  • send any updates or changes to your booking(s)
  • allow our customer service to contact you, if necessary
  • confirm your reservations with your respective service providers
  • customize the content of our website, mobile site, and mobile app
  • request for reviews of products or services or any other improvements
  • send verification message(s) or email(s)
  • validate/authenticate your account and prevent any misuse or abuse
  • contact you on your birthday/anniversary to offer a special gift or offer
  • send you important notices and communications regarding our products and services availed or changes to the terms and conditions and/or policies
  • send information about products and services offered by Andaman Connections and its affiliates
  • send you payment reminders and/or travel vouchers
  • Newsletters to keep you updated on the travel sector. If you don’t wish to receive such intimation, you may unsubscribe from this facility in the email message you receive.

We may share your data with third parties for reasons cited below but not limited to:

  • Where it is necessary to process your booking, inquiry, or participation.
  • To fulfill the service offering and/or to make a booking, reservation, blocking, and any such activity initiated by the user.
  • We may share personal data with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.

We may use your personal information for Marketing Promotions, Research, and other programs:

  • As a registered user, you will receive our latest product and service announcements, offers, promotions, and event updates. If you wish to unsubscribe, you can choose to do so
  • We may also use the personal data to improve our product offering and develop and deliver products, services, content, and advertising.
  • Personal data may also be used internally for research, analysis, and auditing
  • Andaman Connections may from time to time launch promotions to allow its users to win great travel and travel-related prizes. During such activity, the personal information collected by us may include contact information and survey questions. We will use such information to notify contest winners and survey information to develop promotions and product improvements.
  • Andaman Connections may launch travel referral or reward programs from time to time by way of which users would win travel-related rewards or other rewards. We may use your personal information to enroll you in the rewards program. Depending on the reward program, each time you win a reward, we may share your personal information with a third party that will be responsible for fulfilling the reward to you. However, choose to opt out of such a reward program if you choose to do so. Here too while rewarding any user we at times may verify information of customers on a selective basis for various purposes such as fraud protection or any other purpose.

DISCLOSURE OF PERSONAL DATA

Where required, we will (subject to our professional obligations and any terms of business which we may enter into with you) disclose your personal data to:

  • any person or entity to whom we are required or requested to make such disclosure by any court of competent jurisdiction or by any governmental, taxation or other regulatory authority, law enforcement agency or similar body;
  • our professional advisers or consultants, including lawyers, bankers, auditors, accountants and insurers providing consultancy, legal, banking, audit, accounting or insurance services to us; and
  • Service-providers who provide information technology and system administration services to us.

INFORMATION PROTECTION AND SECURITY

Taking into account the costs of implementation and the nature, scope, context, and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing, including:

(a) the bogus and encryption of personal data;
(b) the ability to ensure the ongoing confidentiality, integrity, availability, and resilience of processing systems and services;
(c) the ability to restore the availability and access to personal data promptly in the event of a physical or technical incident; and
(d) a process for regularly testing, assessing, and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing.

We ensure that those who have permanent or regular access to personal data, or that are involved in the processing of personal data, or in the development of tools used to process personal data, are trained and informed of their rights and responsibilities when processing personal data.

To protect your data and prevent unauthorized access, we have put in place appropriate security measures and certifications. We have an SSL site and the user should use it to protect the information transmission while transacting online.

We require any third parties processing your information to implement the same levels of protection concerning your data. While no system is full-proof, including ours, we will continue using internet security procedures to ensure your data remains safe with us. By opening, browsing, using this site for transactions, or storing any data/information, you agree to comply with the latest revised privacy notice in effect at such time. If you use some social networking or another service which maintains your information, it is governed by their terms of use and privacy notice.

CHANGES TO THE POLICY

We reserve the right to update or change this policy at any time and we will provide you with the updated policy when we make any substantial updates at the earliest, either through email or by providing a prominent notice of the change on our website. You should check the policy periodically. Your continued use of our website after we post any modifications to the policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified notice.

YOUR RIGHTS

Under certain circumstances, you have rights under applicable data protection laws about your data. It is our policy to respect your rights. We will act promptly and by any applicable law, rule, or regulation relating to the processing of your data.

Details of your rights under the General Data Protection Regulation (GDPR) are mentioned below:

(a) right to be informed about how personal data is used – you have a right to be informed about how we will use and share your data. This explanation will be provided to you in a concise, transparent, intelligible, and easily accessible format and will be written in clear and plain language;

(b) right to access personal data – you have a right to obtain confirmation of whether we are processing your data, access to your data, and information regarding how your data is being used by us;

(c) right to have inaccurate personal data rectified – you have a right to have any inaccurate or incomplete personal data rectified. If we have disclosed the relevant personal data to any third parties, we will take reasonable steps to inform those third parties of the rectification where possible;

(d) right to have personal data erased in certain circumstances – you have a right to request that certain personal data held by us be erased. This is also known as the right to be forgotten. This is not a blanket right to require all personal data to be deleted. We will consider each request carefully under the requirements of any laws relating to the processing of your data;

(e) right to restrict the processing of personal data in certain circumstances – you have a right to block the processing of your data in certain circumstances. This right arises if you are disputing the accuracy of personal data if you have objected to processing, if the processing of personal data is unlawful and you oppose erasure and request restriction instead or if the personal data is no longer required by us but you require the personal data to be retained to establish, exercise or defend a legal claim;

(f) right to data portability – in certain circumstances you can request to receive a copy of your data in a commonly used electronic format. This right only applies to personal data that you have provided to us (for example by completing a form or providing information through a website). Information about you that has been gathered by monitoring your behavior will also be subject to the right to data portability. The right to data portability only applies if the processing is based on your consent or if the personal data must be processed for the performance of a contract and the processing is carried out by automated means (i.e. electronically);

(g) right to object to the processing of personal data in certain circumstances, including where personal data is used for marketing purposes – you have a right to object to processing being carried out by us if (a) we are processing personal data based on legitimate interests or for the performance of a task in the public interest (including profiling), (b) if we are using personal data for direct marketing purposes, or (c) if the information is being processed for scientific or historical research or statistical purposes. You will be informed that you have a right to object at the point of data collection and the right to object will be explicitly brought to your attention and be presented clearly and separately from any other information; and

(h) right not to be subject to automated decisions where the decision produces a legal effect or a similarly significant effect – you have a right not to be subject to a decision that is based on automated processing where the decision will produce a legal effect or a similarly significant effect on you.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information about your request to speed up our response.

We try to respond to all legitimate requests within one calendar month. Occasionally it may take us longer than one calendar month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

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